This Privacy Policy explains how FIFTEEN NETWORK LTD (“15.Group”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our websites, contact us, make an enquiry or otherwise interact with us online.
It also explains your rights in relation to your personal information.
1. Information About Us
The data controller responsible for the processing of personal information covered by this Privacy Policy is:
FIFTEEN NETWORK LTD
12 Hatherley Road
Sidcup
Kent
England
DA14 4DT
Data protection enquiries: info@15.group
FIFTEEN NETWORK LTD operates the 15.Group website and may also operate websites associated with companies, products or services within the Group. Where another website links to this Privacy Policy, this policy applies unless that website provides a separate privacy notice.
2. Personal Information We Collect
We may collect personal information directly from you and automatically when you use our websites.
Information you provide to us
When you contact us, submit an enquiry or otherwise communicate with us, we may collect information including:
- your name;
- email address;
- telephone number;
- company or organisation;
- job title or role;
- nature of your enquiry;
- information contained within your message;
- information subsequently provided during our business communications; and
- other information you choose to provide.
Please do not provide sensitive or special-category personal information through our general website enquiry forms unless specifically requested.
Information collected automatically
When you access our websites, certain technical information may be collected automatically, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- approximate location derived from technical information;
- time zone;
- referring website;
- pages visited;
- date and time of visits;
- interactions with our website; and
- cookie and analytics information.
We may use cookies and similar technologies to collect some of this information.
3. How We Use Personal Information
We may use personal information to:
- respond to enquiries and requests;
- communicate with prospective and existing customers, partners, investors and other business contacts;
- assess potential projects, commercial relationships and partnership opportunities;
- provide information about 15.Group, its companies, products and services;
- administer customer and business relationships;
- transfer relevant enquiries into our customer relationship management (CRM) system;
- maintain records of business communications;
- operate, maintain and secure our websites and technology systems;
- understand how our websites are used;
- improve website functionality, content and user experience;
- detect and prevent fraud, misuse and security incidents;
- establish, exercise or defend legal claims;
- comply with legal and regulatory obligations; and
- protect our legitimate business interests.
4. Lawful Bases for Processing
Under UK data-protection law, we must have a lawful basis for processing personal information. Depending upon the circumstances, we may rely on:
Legitimate interests
Where processing is necessary for our legitimate business interests and those interests are not overridden by your applicable rights and interests. This may include responding to business enquiries, managing business relationships, maintaining appropriate records, improving our services and protecting our systems.
Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform our obligations under a contract.
Consent
Where you have given us consent for a particular processing activity, including where consent is required for non-essential cookies or similar technologies.
Legal obligation
Where processing is necessary for us to comply with an applicable legal or regulatory obligation.
The appropriate lawful basis depends upon the particular processing activity.
5. Contact Forms and CRM
When you submit an enquiry through our website, the information you provide is transmitted to us by email.
Relevant enquiry and contact information may subsequently be entered into our CRM system so that we can manage the enquiry, maintain appropriate business records, communicate with you and manage any resulting commercial relationship.
Access to such information is limited to personnel and service providers who require it for legitimate business purposes.
6. Google Analytics
We use Google Analytics to help us understand how visitors use our websites.
Google Analytics may collect information about website activity, devices and interactions through cookies and similar technologies.
Where required, Google Analytics and other non-essential analytics technologies will only be activated after you have provided the appropriate consent through our cookie consent mechanism.
You can subsequently change or withdraw your cookie choices using the cookie controls provided on our website.
Further information about Google’s privacy practices is available from Google’s Privacy Policy.
We currently do not use Google Ads, Meta Pixel or LinkedIn Insight Tag for behavioural advertising or advertising tracking on the 15.Group website.
7. Cookies and Similar Technologies
Our websites use cookies and similar technologies.
Some technologies may be necessary for the website to operate correctly. Others, including analytics technologies, may require your consent.
Where consent is required, non-essential technologies will not be activated until the appropriate consent has been obtained.
You can accept, reject or manage non-essential cookies through our cookie consent mechanism.
Further information about the cookies used, their purposes and applicable retention periods is provided in our separate Cookie Policy.
8. Marketing
We may communicate with existing or prospective business contacts about relevant 15.Group products, services or business matters where permitted by applicable law.
Where consent is required for electronic marketing, we will obtain that consent before sending such communications.
You may ask us to stop sending marketing communications at any time by using an unsubscribe mechanism provided in the communication or by contacting us at info@15.group.
We do not currently use personal information collected through the website for third-party behavioural advertising.
9. Sharing Personal Information
We do not sell personal information.
We may share personal information where reasonably necessary with:
- companies within 15.Group where relevant to an enquiry or business relationship;
- website hosting and infrastructure providers;
- email and communications providers;
- CRM and business-system providers;
- analytics providers, including Google;
- IT, cybersecurity and technical support providers;
- professional advisers, including accountants, auditors, insurers and legal advisers;
- regulators, courts, government authorities or law-enforcement bodies where legally required; and
- parties involved in a corporate transaction, restructuring, acquisition, financing or sale where appropriate and legally permitted.
Where third parties process personal information on our behalf, we take appropriate steps to require them to protect that information and process it in accordance with applicable data-protection requirements.
10. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data-protection requirements.
Depending upon the destination and circumstances, this may include reliance upon UK adequacy regulations or appropriate safeguards such as the UK’s International Data Transfer Agreement, the UK Addendum to approved contractual clauses, or another legally permitted transfer mechanism.
Where required, we will also undertake the applicable assessment of the protection provided for the transferred information.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, regulatory, security and reporting requirements.
The appropriate retention period depends upon factors including:
- the nature of the information;
- the purpose for which it is processed;
- whether an active business relationship exists;
- legal and contractual requirements;
- potential or actual disputes; and
- security and fraud-prevention requirements.
When personal information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it where appropriate.
12. Data Security
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, access or misuse.
Access to personal information is restricted according to legitimate operational requirements.
However, no website, electronic transmission or information-storage system can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending upon the circumstances and applicable law, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete personal information;
- request deletion of your personal information;
- request restriction of processing;
- object to certain processing;
- request portability of certain personal information;
- withdraw consent where processing is based upon consent; and
- raise concerns about our processing of your personal information.
Some rights are subject to legal conditions, limitations and exemptions and therefore may not apply in every circumstance.
To exercise your rights, contact info@15.group. We may need to verify your identity before responding to a request.
14. Your Right to Object
You have the right to object to certain processing of your personal information where we rely upon legitimate interests.
Where personal information is processed for direct marketing purposes, you can object to that processing at any time.
15. Automated Decision-Making
We do not currently use personal information collected through the 15.Group website to make solely automated decisions that produce legal effects, or similarly significant effects, concerning individuals.
If this changes, we will update this Privacy Policy and provide the information required by applicable data-protection law.
16. Children’s Privacy
The 15.Group website and our business services are intended primarily for organisations, professionals, investors, partners and other business users. They are not directed specifically at children.
We do not knowingly seek to collect personal information from children through our general website enquiry facilities.
If you believe that a child has provided personal information to us inappropriately, please contact info@15.group.
17. Third-Party Websites
Our websites may contain links to websites, platforms or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy information provided by the relevant third party before providing personal information to them.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, websites, technology, processing activities or applicable legal and regulatory requirements.
The current version will be published on this website together with its latest revision date.
19. Contact Us
For questions about this Privacy Policy, our handling of personal information or to exercise your data-protection rights, contact:
FIFTEEN NETWORK LTD
12 Hatherley Road
Sidcup
Kent
England
DA14 4DT
Email: info@15.group
20. Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate the matter.
You also have the right to complain to the UK’s independent data-protection regulator, the Information Commissioner’s Office (ICO). Further information is available on the ICO website.
