Artificial intelligence can make enterprise technology more capable, but it can also expose weaknesses that organisations have accumulated over years of growth. Disconnected systems, duplicated information and inconsistent processes become increasingly significant when intelligence needs to work across the organisation. Architecture determines whether new capabilities become part of a coherent environment or simply add another layer of complexity.
Technology is no longer confined to an IT department or a collection of supporting systems. It increasingly shapes how organisations serve customers, coordinate operations, develop products and compete. As the distinction between business strategy and technology strategy continues to narrow, organisations need to reconsider where technology sits within the business.
